Show HN: PocketPing turn Telegram/Slack/Discord into your customer support inbox

Category: infrastructure

Tags: chat-widget, customer-support, messaging-bridge, serverless, open-source

Score: 7.3/10 (Innovation: 7, Technical: 7, Documentation: 8, Utility: 7)

PocketPing is an open-source chat widget that allows each team member to reply to customer conversations from their preferred messaging app like Telegram, Slack, or Discord, with cross-bridge sync and editable messages. It offers free serverless deployment, a unique bidirectional event system for PLG without extra tools, and an AI fallback feature that is significantly cheaper than competitors. This project is interesting because it reimagines customer support as a decentralized, bring-your-own-app experience while being highly cost-effective.

Target audience: founders, backend devs, devops, customer support teams

Repository: https://pocketping.io/ · TypeScript · MIT · 2 stars

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